Before launching FOH360 and growing Pav’s Creamery into a beloved regional brand, I spent over a decade working within some of the world’s most respected five-star luxury hotel and resort brands. My career spanned global destinations and roles that demanded the highest levels of guest service, operational precision, and attention to detail.
From leading front-of-house teams in premier resorts to managing spa and wellness operations in award-winning properties, I developed a deep understanding of what defines true hospitality. This experience instilled in me a commitment to service excellence and shaped my belief that consistency, empathy, and standards are the pillars of any exceptional guest experience.
Today, I apply that same luxury hospitality mindset through FOH360—helping restaurants and hospitality teams raise their service game with actionable insights and a guest-first focus.
Nik Pappas
Founder
FOH360
FOH360 provides professional front-of-house service audits for restaurants and hospitality businesses. We evaluate guest experience, service standards, and operational consistency through detailed assessments and personalized feedback—helping teams improve performance, elevate hospitality, and build customer loyalty.
To bring that vision to life, we assembled a team of industry professionals with deep experience in luxury dining, hotel operations, and restaurant management. Together, we developed a comprehensive, data-driven audit system that goes beyond basic mystery shopping—offering in-depth evaluations, staff coaching insights, and actionable benchmarks tailored to each client.
Whether you’re a single-location restaurant or a growing hospitality brand, FOH360 gives you the tools to turn good service into exceptional guest experiences—every shift, every day.
At FOH360, our employee audits focus on the core behaviors and service standards that shape exceptional guest experiences. We evaluate staff on communication clarity, professionalism, and their ability to actively listen, personalize interactions, and anticipate guest needs.
Our audits also assess knowledge of menu items and specials, up-selling skills, responsiveness to dietary requests, and overall service timeliness. Cleanliness, grooming, and teamwork are equally important, ensuring staff are well-presented, respectful, and work collaboratively to maintain a polished front-of-house environment.
Every detail—from a warm farewell to attentiveness at the table—is measured to support continuous improvement and hospitality excellence.
At FOH360, our audits extend beyond service to evaluate the full dining experience, with a sharp focus on food quality, presentation, and menu execution. We assess whether dishes are served at the correct temperature, cooked as requested, and presented in a visually appealing, consistent manner.
Menu accuracy is a key focus—ensuring that items match their descriptions and that staff are knowledgeable about ingredients, allergens, and specials. We also look at plating balance, portion sizes, and the freshness of ingredients. From the cleanliness of menus to the availability of condiments and side items, every detail is evaluated to ensure it aligns with both brand standards and guest expectations.
At FOH360, we believe the guest experience begins the moment someone walks through the door. Our audits evaluate the full environment, starting with cleanliness—from spotless entryways and restrooms to well-maintained dining areas and polished table settings.
We assess the overall ambiance and presentation of the restaurant, including lighting, music, decor, and organization—all of which contribute to the guest’s first and lasting impressions.
Perceived value is also a priority: we examine whether pricing aligns with food quality, service level, and portion sizes. Every touchpoint—from the feel of the chair to the clarity of the check—plays a role in shaping guest satisfaction, and we ensure nothing is overlooked.
A comprehensive front-of-house evaluation designed to assess service quality, guest experience, cleanliness, and operational standards. Includes an on-site visit, detailed scoring, and a custom report with actionable feedback to help your team elevate performance.
Our Quarterly Audit Package provides ongoing insight into your team’s performance across all service touch points—four times a year.
With each visit, we conduct a full front-of-house assessment, focusing on guest experience, service standards, cleanliness, and staff professionalism.
Our 6 Month Audit Package delivers consistent, high-frequency insights to help you stay on top of service performance, guest satisfaction, and operational standards.
With 6 audits per year, FOH360 becomes an extension of your leadership team—monitoring trends, identifying training opportunities, and providing real-time feedback that drives measurable improvement across your front-of-house
A focused, one-time audit designed for bars, lounges, and taprooms that want to evaluate their front-of-house beverage service. FOH360 assesses bartender attentiveness, drink accuracy, speed of service, cleanliness, product knowledge, and overall guest interaction. Includes a concise report with scoring and actionable recommendations.
Our quarterly bar audit package includes four discreet visits per year, evaluating key areas like bartending consistency, greeting times, pour quality, cleanliness, and compliance with responsible service protocols.
Each audit includes scoring, feedback, and service trends—perfect for keeping your bar team sharp and guest-focused.
Our 6 Month Bar Audit Package delivers consistent, high-frequency insights to help you stay on top of service performance, guest satisfaction, and operational standards.
With 6 audits per year, FOH360 becomes an extension of your leadership team—monitoring trends, identifying training opportunities, and providing real-time feedback that drives measurable improvement across your front-of-house
A focused, one-time audit designed specifically for fast food and quick-service environments. This 60-minute visit evaluates key service points like order accuracy, speed, cleanliness, and employee presentation. You’ll receive a concise report with immediate feedback and improvement recommendations—ideal for new locations, franchise oversight, or internal performance checks.
Our quarterly audit plan offers four performance check-ins per year, giving your team seasonal insights into how they’re doing across consistency, cleanliness, speed, guest interaction, and brand standards. Each audit includes a short-form report and trend tracking to help identify training needs and maintain service quality year-round.
A high-frequency audit solution for fast-paced operations. With 6 concise visits annually, we monitor your team’s performance on a regular basis—capturing service patterns, identifying issues early, and supporting management with fast-turn feedback. Ideal for franchisees or operators who want consistent visibility and quality assurance.
A one-time audit designed for pickup-based restaurants such as pizzerias, sandwich shops, and carryout counters. FOH360 evaluates order accuracy, service time, packaging, presentation, and overall food quality. Great for new store openings, performance spot-checks, or third-party delivery validations. Includes a concise report with practical feedback and improvement recommendations.
This quarterly audit plan includes four unannounced visits per year, allowing you to monitor your team’s consistency across pickup accuracy, wait times, order readiness, and food quality. Ideal for identifying trends, coaching opportunities, and seasonal fluctuations in service. Each visit includes a short-form report with scoring and action steps.
For operators seeking occasional but structured insight, our biannual audit provides two service evaluations per year. We focus on order fulfillment, accuracy, pickup experience, and product quality—from crust to customer care. Includes two reports with high-level insights and recommendations to keep your team on track.
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